At Lee Trade Engineers, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer an easy and hassle-free return and exchange process.
Returns

Time Frame: You can return items within 8 days of receiving your order.


Condition: Items must be unused, unpacked, and in their original packaging, with all Stickers should be attached.


Non-returnable Items: Certain items, such as final sale items, customized/personalized products, and purchases made during the Offer period, Return is are not eligible for return.


How to Return or Exchange
Contact our customer support at +94 76 960 8512 with your order number and reason for return/exchange.We’ll send you a return form and instructions.Once we receive and inspect your return, we’ll process your refund or exchange within 5–7 business days.


Refunds
Refunds will be issued to your original method of payment. Shipping charges (if applicable) are non-refundable.


Damaged or Incorrect Items
If you received a defective, damaged, or wrong item, please contact us within 48 hours of delivery with photos, and we’ll resolve the issue immediately.

Warranty Coverage

We offer the following warranty coverage:

Power Tools – 6 Months Warranty

Woodworking Machinery – 1 to 2 Years Warranty
(Warranty period depends on the specific product model and manufacturer terms. Please refer to your invoice or product documentation.)

This warranty covers:

  • Manufacturing defects
  • Electrical or mechanical failures under normal usage
  • Defective materials or workmanship

Warranty Does Not Cover

The warranty does not apply to:

  • Damage caused by misuse, mishandling, improper installation, or accidents
  • Wear and tear (e.g., brushes, belts, bearings, seals)
  • Damage due to electrical surges or voltage fluctuations
  • Unauthorized repairs or service
  • Consumables and accessories (e.g., drill bits, blades)

Warranty Claim Process

Report the issue: Contact our service team at [your service email or hotline] with your invoice number, product serial number, and details/photos of the defect.

Inspection: Our technical team will inspect the product to assess the issue.

Resolution: If the defect is covered under warranty, we will offer one of the following at our discretion:

Free repair

Replacement (if repair is not feasible)

Credit note (only in special cases)

Important Notes

Warranty is only valid for the original purchaser and non-transferable.

All warranty claims must be accompanied by original proof of purchase.

Products must be returned to our service center for inspection unless otherwise advised.

We reserve the right to reject warranty claims that do not meet the outlined conditions.