1. Delivery Timeframe
- All orders are processed and dispatched within 3-5 business days from the time the order is placed, depending on product availability.
- Express delivery time is between 1 to 2 business days after dispatch. Delivery times may vary based on your location and other external factors.
2. Shipping Costs
- Shipping costs are calculated at checkout based on the delivery location and the size/weight of your order.
- Free shipping promotions may apply to orders over a specific value (e.g., Rs.5,000.00) depending on the ongoing offers.
3. Delivery Areas
- We currently deliver to Every Part Of Sri Lanka only.
4. Delivery Methods
- We use trusted courier services for all deliveries, including Pronto Lanka (Pvt) Ltd, Prompt Xpress (Pvt) Ltd.
- You will receive a tracking number via email once your order has been dispatched. You can use this to track your delivery status.
5. Delivery Issues
- In case of any issues with delivery, such as delays or lost packages, please contact our customer service team at 076 723 0682, and we will assist you promptly.
- We are not responsible for any delays caused by factors such as natural disasters, holidays, or errors from the courier service.
6. Delivery Address
- Please ensure that the delivery address you provide is accurate. We are not responsible for any delays or issues arising from incorrect or incomplete address details.
- If there is a mistake in your shipping address, please notify us as soon as possible, and we will try to amend it before dispatch.
